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Nye Bevan Pool, Concourse Shopping Centre, Southway, Skelmersdale, WN8 6LT  United Kingdom

Tel: 07586 857053

© 2017 by W.L.M.S.R.C Clinic. Proudly created with Wix.com

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Privacy Policy


 

 

West Lancashire Musculoskeletal Rehabilitation Clinic is committed to protecting the privacy of all persons who use this website.

 

This detailed policy gives a description and explains how we use any personal information to which we may collect from you through www.wlmsrc.com.

 

Collection of personal information

 

Access can be made to most of the pages that are displayed on our website without giving us any of your personal information.

However, you may choose to provide us with some of your personal information as this will be required on some pages of the website, for instance when making a online appointment or for the need to contact the Clinical Director.

 

Once submittance of any of your personal information has been made, you consent to our use of the information as set out in this privacy policy.

 

Use of personal information

 

We shall use any personal information you give to us, in accordance with this policy, and with any additional statements appearing on forms used for submitting your personal information. At all times personal data that we hold will be protected, in a manner that is consistent with our duty of professional confidence , as well as the requirements of the General Data Protection Regulations (GDPR). All reasonable security measures on the protection of personal data and how it is stored will be taken. Access to a client / patients personal data can only be made via our online booking back office system, which is password protected. This is only accessible by the clinic director. We shall not disclose your personal information to any third parties without obtaining your prior consent unless we are required by law to do so. In particular: - We shall use your personal information to administer, and may respond to, your request. We shall securely store the information you supply together with any response we may provide. - If you contact us regarding the website we may use your details to reply to you. If you make a comment or complaint about other aspects of the service we may use your details to investigate your comments.

 

Data storage

 

All data obtained by West Lancashire Musculoskeletal Rehabilitation Clinic is held and used in compliance with the General Data Protection Regulations (GDPR).

 

Cookie Policy

 

About Cookies

 

Cookies are small files which are sent by web servers to your web browser (e.g. Internet Explorer, Firefox or Chrome) and can be stored on your computer’s hard drive. The information is then sent back to the server each time the browser loads a website page from the same server. This process enables a web server to identify and track individual web browsers. There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date. West Lancashire Musculoskeletal Rehabilitation Clinic uses the following cookies as this helps us to improve our website experience. By using our website you are consenting to these cookies being placed on your browser, however you can disable them using your browser settings. Details of how to do this are listed below.

 

Google Analytics cookies

 

West Lancashire Musculoskeletal Rehabilitation Clinic uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website usage by the means of cookies, which are stored on your computer.

Although these cookies are not essential to the core function of the website, they are useful in enabling the clinic practice to measure the performance of our website, enabling us to improve our online experience for patients/clients.

 

Google Analytics does not collect any personal information such as your name, address or contact details. All the information collected is anonymous. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google's privacy policy is available here.

 

When you arrive on our website Google Analytics will place the following four cookies on your computer:

 

utma cookie

 

Purpose: identifying unique visitors

 

The _utma cookie helps us to identify whether you're a new or returning visitor, or how long it has been since you last visited our website. This helps us to identify what content is most useful for each type of visitor and to assess whether our website is successful at providing useful content that means people want to come back. It's what is called a persistent cookie, which means it doesn’t expire and stays on your computer unless you choose to delete it.

 

_utmb & _utmc cookies

 

Purpose: determining visitor session

 

The _utmb and _utmc cookies work together to calculate the time you spent on our website. The _utmb cookie takes a timestamp of the exact time you the patient/client entered our website, and the utmc cookie takes a timestamp of the exact time you leave the website.

Both the _utmb and _utmc cookies are 'session' cookies, and mean they expire at the end of your session.

 

The information these cookies gather helps us to understand whether pages are useful and engaging. For example, if 50 people visit a page and the average time on the page is just five seconds, we know that page is not very useful and people do not find the page interesting. If the page has an average visit time of 2 minutes we can see the content is working and can use this information to help us improve and update the content on those pages which are underperforming.

 

_utmz Cookie

 

Purpose: tracking traffic sources and navigation

 

If you reach our website via the route of a search engine, direct link, or ad that links to your page, Google Analytics stores the type of referral information in a cookie known as: the _utmz cookie. This provides us with the search term used when typed into your search engine; the site you were on before you arrived at our website; if the link used was in an email, and also the type of email you received;

if you clicked on an advert; or if you typed our web address directly into your browser. The expiration date for the cookie used is set as 6 months into the future. This cookie also gets updated with each subsequent page you visit on our website, and is therefore the cookie used to determine which pages you have visited on our site.

 

Browser cookie settings

 

If you would like to prevent or stop cookies from being set by this, or any other website, then enter the following into Google: 'How to change cookie settings in [my browser]' (substitute [my browser] for 'internet explorer' or 'Firefox' depending upon which browser you use) in order to find up to date instructions on how to change your browser's cookie settings.

 

Links

 

This website contains forwarding links to other websites. We are not responsible for the privacy practices of any third parties that run any other websites. Please refer to their own privacy policies for more information.

 

Access to your personal information

 

You have a right under the General Data Protection Regulations (GDPR) to ask us to provide you with the information we hold about you and to have any inaccuracies corrected. If you would like to access a copy of your information, please contact the Clinical Director using the following contact details:

 

Clinical Director

West Lancashire Musculoskeletal Rehabilitation Clinic

21 Crossfield Road,

Skelmersdale,

Lancashire WN8 9NQ

 

Telephone: 07586 857053

 

Contacting us

 

This website has been designed and is operated by West Lancashire Musculoskeletal Rehabilitation Clinic,

Nye Bevan Pool, Southway, The Concourse Shopping Center, Skelmersdale, Lancashire WN8 6LT.

For any queries relating to this policy please write to:

 

Clinical Director

West Lancashire Musculoskeletal Rehabilitation Clinic

21 Crossfield Road

Skelmersdale

Lancashire WN8 9NQ

 

Telephone: 07586 857053